Student & Teacher Policy

1. Services Offered

Private music tuition is available in:

• Piano
• Guitar
• Bass

Lessons are available online via Zoom or in-person (subject to availability), for all ages and skill levels.

2. Lesson Structure & Scheduling

Lesson Lengths & Rates

• 30-minute lesson — $50 NZD
• 60-minute lesson — $80 NZD

Lesson length is agreed prior to enrolment and remains consistent unless otherwise arranged.

Scheduling

Lessons are scheduled at a regular weekly time reserved exclusively for you.

• Changes require at least 1 week's notice
• Subject to availability

Tardiness

Late arrivals do not extend lesson time. If the teacher is late, time will be made up or credited.

3. Trial Lessons

Trial lessons are available at 50% of the standard rate. Ongoing lessons are confirmed after the trial.

4. Cancellation Policy

Minimum notice: 24 hours

Less Than 24 Hours

• 50% lesson fee charged
• Emergency credits require documentation within 1 week
• Repeated late cancellations may result in full charge

More Than 24 Hours

• Rescheduled as a makeup credit (valid for 1 month)

Teacher Cancellations

• Full credit or reschedule provided

5. Payment Policy

Invoices are issued weekly, fortnightly, or monthly.

• Payment due within 14 days
• Use invoice reference when paying
• Overdue accounts may pause lessons

If you're experiencing financial difficulty, please reach out before payment is overdue.

6. Online Lessons (Zoom)

• Stable internet required
• Camera and microphone required
• Instrument ready before lesson
• Student-side technical issues are not automatically credited
• Teacher-side issues will be credited or rescheduled

Timezone

All lessons operate on New Zealand time (NZST/NZDT). Students in other regions must convert accordingly.

7. In-Person Lessons

• Park on the road
• Remove shoes at the door
• Arrive no more than 5 minutes early
• No food or drink (water allowed)
• Do not attend if unwell

8. Health & Illness

• Do not attend in-person if contagious
• Online alternative recommended
• Standard cancellation policy applies unless documented

9. Practice Expectations

• Beginners: 15–20 minutes daily
• Intermediate/Advanced: 30–60+ minutes daily

Lack of preparation may lead to discussion or adjustment of lesson structure.

10. Parent & Guardian Policy

• Observation is welcome
• Quiet presence during lessons
• Parents handle scheduling and payments
• Progress updates available on request

11. Communication

• Primary contact via email or messaging
• Response time: 24–48 hours (business days)
• Cancellations must be direct

12. Discontinuation

• 2 weeks written notice required
• Lessons during notice period are still billed
• Outstanding balances must be paid

13. Policy Updates

Policies may be updated with at least 2 weeks' notice.